At brooksrunnersstore.com, we aim to ensure your running shoes and apparel reach you safely, quickly, and in perfect condition. Please take a moment to review our shipping policy, which outlines our order processing times, shipping methods, and delivery details.

Order Processing

Please allow a minimum of 7 working days for processing your order before shipment. During peak seasons, promotions, or holidays, processing times may be slightly longer. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

Shipping Costs

Shipping costs vary depending on the delivery destination, package size, and the number of items in your order. You can view your exact shipping charges at checkout after entering your shipping address.
The total shipping cost is automatically calculated and displayed before you confirm your payment.
Larger or heavier products may incur a small surcharge due to size or weight.

Delivery Time

On average, all orders are shipped within 7 business days after purchase.
Estimated delivery times depend on your shipping destination and the method chosen at checkout:

  • Standard Shipping: 12–15 business days (depending on country or region)
  • Express Shipping (if available): 5–8 business days

Please note that delivery times may vary due to customs clearance, local courier delays, or seasonal demand.

Tracking Information

Once your order has been shipped, you will receive an email containing your tracking code and a direct link to track your shipment online. You can monitor your delivery progress anytime.
All orders are shipped directly to your provided home or business address.

If your tracking shows “delivered” but you have not received your parcel, please first check with your local post office or delivery center. If the issue remains unresolved, contact our support team immediately.

Wrong Size or Damaged Item

If you receive the wrong size or a damaged item, please email us at [email protected] within 7 days of receiving your order.
For shoe size issues, please provide three clear images showing:

  • The size tag inside the shoe
  • The shoe’s length (from heel to toe)
  • The shoe’s width (at the widest point)

Once verified, we will send you a replacement in the correct size free of charge.

Global Shipping

We proudly ship worldwide from our trusted fulfillment centers. Delivery times and costs vary by region, but all shipments are processed securely and efficiently. Please note that customs fees or import duties (if applicable in your country) are the buyer’s responsibility.

Holiday & Peak Season Notice

During holidays, festive periods, or major sales, shipping and delivery times may take slightly longer than usual. We appreciate your patience and understanding during these times.

Need Help?
If you have any questions about your shipment or order status, please contact us at [email protected] — our team will be happy to assist you.